Hospice FAQ

Hospice care provides medical, emotional, and spiritual comfort and support for patients and their families when a life-limiting illness no longer responds to cure-oriented treatments. Hospice care stresses quality of life, while controlling the symptoms that can cause pain and discomfort.

Anyone who is facing a life-limiting or terminal illness with a life expectancy of six months or less to live.

Many communities have more than one hospice, some operating as for-profit agencies and some as non-profit agencies. The quantity and quality of all services can vary significantly from one hospice to another; however, Medicare requires all certified hospices to provide a basic level of care. When choosing a hospice, ask specific questions such as are their medical staff members certified in hospice and palliative care; how many years of experience their nurses have in caring for the terminally ill; do they use certified home health aides or nurses’ assistants and do their social workers hold masters of social work degrees?

Most definitely — the decision to continue hospice services lies with the patient. If a patient’s condition improves, the disease appears to be in remission or new curative treatments become available, patients can be discharged from hospice at any time. Medicare and most private insurance will allow additional coverage for hospice services if the discharged patient should later need to return to hospice care.

A referral begins with a phone call to any of our offices. It can come from a family member, friend, healthcare provider, or even from the patient.

San Antonio Area: (830) 730-7711
Temple/Killeen Area: (254) 313-9840

Heart of Texas Hospice staff will assess your needs, recommend any equipment they feel is necessary at the time, and help make arrangements to obtain that equipment.

Hospice patients can receive care in their own homes, nursing homes or assisted living facilities, and hospitals.

Heart of Texas Hospice doctors and nurses are well educated on the latest medications and devices for pain and symptom control. We also believe that emotional issues and spiritual concerns need as much attention as physical pain and address each accordingly.

While some hospices were established by churches or religious groups, these hospices serve a broad community and do not require patients to adhere to any particular set of beliefs. Heart of Texas Hospice Chaplains serve in a non-denominational capacity, and are trained to honor the beliefs and rituals of each patient’s spiritual beliefs.

Medicare, Medicaid in most states, The Department of Veterans Affairs, most private insurance plans, HMO’s and other managed care organizations pay for hospice care. Along with this, community contributions, memorials, donations, and foundation support allow Heart of Texas Hospice to provide care to patients who can’t afford the payment. Heart of Texas Hospice will not deny access to care or limit the care you receive due to your ability to pay for hospice services. Heart of Texas Hospice will not engage in any collection procedures or place undue financial hardship upon you during this very difficult time.

Heart of Texas Hospice provides continuing contact and support to caregivers for at least a year following the death of a loved one. We also sponsor bereavement groups and support for anyone in the community who has experienced a death of a family member, a friend, or similar losses, whether or not our services were used.